Review monitoring software to uncover product insights and customer sentiment
Analyse product ratings and reviews across platforms to understand customer perception. Identify issues, needs and trends, benchmark competitors, and use insights to drive improvements in content, product and service.
40 hrs saved per week with automated review monitoring
-10% reduction in return rate
+24% improvement in average rating
Trusted by leading brands
The challenges of e-commerce are growing – are you in control?
Customer sentiment What do customers really think about your product?
Customer needs What do customers really care about? What do they need?
Product trends Identifying relevant product trends in the ever-changing market is hard.
Data overload Customer feedback is scattered across platforms and manual analysis expensive.
Competitive insights How do your products stack up against the competition? Who has the edge?
The solution: Automated review monitoring with real-time insights and alerts
Our AI-powered review monitoring tool aggregates reviews and ratings from all platforms in one place. Sentiment and semantic analyses uncover valuable customer insights to optimise your products and content.
Built for enterprise
Monitor up to hundreds of thousands of products every day.
Agentic AI ready
Let our AI agent do the work – from extracting insights to taking targeted action.
Worldwide monitoring
Let our AI agent do the work – from extracting insights to taking targeted action.
AI product matching
Let our AI agent do the work – from extracting insights to taking targeted action.
AI-powered review analysis provides customer insights and informs intelligent product and marketing strategies*
How XPLN’s review monitoring software transforms data into actionable growth
01. Define the what, who and how
Which products do you want to monitor across which platforms and at which frequency? We'll guide you through this basic setup.
02. Data crawling of premium market data
Our intelligent algorithms with AI-powered product matching crawl all relevant digital sales channels worldwide to collect premium product data for analyses.
03. Data analytics for actionable insights
Get alerts for critical changes to ratings and reviews. Review KPIs on visual dashboards or let our AI Agent handle it for you.
04. Take profitable action
Make confident, data-driven decisions and derive actions to improve offerings and competitive positioning – or let our Agentic AI do the work for you.
Our solution for customer review monitoring
Our review analysis tool gives you a single view of your review landscape and helps you turn customer feedback into growth.
